Myphoner - Notice history

All systems operational

Myphoner Voice - Operational

100.0% uptime
Dec 2019 · 100.0%Jan 2020 · 100.0%Feb · 100.0%

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Dec 2019
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Notice history

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Feb 2020

Heavy load
ResolvedPartial outage1 hour 41 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    We have decided to remove the ability to search in the lead data when looking through calls and recordings, as it was causing long-running database queries. A fix is being deployed and we expect it out shortly. It is still possible to filter by agent name, caller id, destination number and destination name in the calls and recordings table.

  • IdentifiedUTC

    We have identified a performance bottleneck in the system and we are investigating further to determine the best response. As response times are currently returning to normal we are downgrading the severity of this incident to "Degraded performance".

  • InvestigatingUTC

    We are currently investigating this issue.

Jan 2020

No notices reported this month

Dec 2019

DEC12
Updates to import processing
CompletedMaintenance30 minutes
  • CompletedDecember 12, 2019 at 6:30 AMUTC

    The scheduled maintenance has been completed.

  • In progressDecember 12, 2019 at 6:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedDecember 11, 2019 at 7:21 AMUTC

    We will be updating the part of the system that process imports of leads from files. The system as a whole will remain operational but importing files and creating new lists may fail during the maintenance.

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