Myphoner - Heavy load – Incident details

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

We have decided to remove the ability to search in the lead data when looking through calls and recordings, as it was causing long-running database queries. A fix is being deployed and we expect it out shortly. It is still possible to filter by agent name, caller id, destination number and destination name in the calls and recordings table.

We have identified a performance bottleneck in the system and we are investigating further to determine the best response. As response times are currently returning to normal we are downgrading the severity of this incident to "Degraded performance".