Myphoner Status - Incident history https://status.myphoner.com Myphoner Tue, 16 Dec 2025 16:05:00 +0000 Agents get 403 no more channels allowed for sip account when dialling Type: Incident Duration: 23 minutes Affected Components: Myphoner Voice Dec 16, 16:05:00 GMT+0 - Investigating - We are currently investigating this incident. Dec 16, 16:08:34 GMT+0 - Identified - The cause has been identified, and a fix is being implemented. Dec 16, 16:10:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 16, 16:28:05 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 23 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>16:05:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>16:08:34</var> GMT+0</small><br><strong>Identified</strong> - The cause has been identified, and a fix is being implemented..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>16:10:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 16</var>, <var data-var='time'>16:28:05</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 16 Dec 2025 16:05:00 +0000 https://status.myphoner.com/incident/cmj8rx5kq00b4geiue8lfpmmw https://status.myphoner.com/incident/cmj8rx5kq00b4geiue8lfpmmw Slow Voice instance and long voice API response times Type: Incident Duration: 6 minutes Affected Components: Myphoner Voice Dec 1, 17:33:14 GMT+0 - Investigating - We are currently investigating this incident. Some agents may see \[object object\] errors in the dialer. Reloading the browser window may solve the issue. Dec 1, 17:35:28 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 1, 17:39:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:33:14</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Some agents may see \[object object\] errors in the dialer. Reloading the browser window may solve the issue..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:35:28</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>17:39:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 1 Dec 2025 17:33:14 +0000 https://status.myphoner.com/incident/cminfguw400h2ly8kdv2ym47q https://status.myphoner.com/incident/cminfguw400h2ly8kdv2ym47q Login with Google produce error 500 Type: Incident Duration: 43 minutes Affected Components: Web Application Dec 1, 12:44:44 GMT+0 - Investigating - Users are currently unable to login using their Google account. We are currently investigating this incident. Dec 1, 12:46:35 GMT+0 - Investigating - The problem is true for users logging in with their Microsoft account, too. Dec 1, 12:57:17 GMT+0 - Identified - We have identified the issue, and a fix is being deployed as we speak. Dec 1, 13:13:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 1, 13:27:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 43 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:44:44</var> GMT+0</small><br><strong>Investigating</strong> - Users are currently unable to login using their Google account. We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:46:35</var> GMT+0</small><br><strong>Investigating</strong> - The problem is true for users logging in with their Microsoft account, too..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:57:17</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue, and a fix is being deployed as we speak..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>13:13:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>13:27:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 1 Dec 2025 12:44:44 +0000 https://status.myphoner.com/incident/cmin55u2c01g5qid0v43a9obw https://status.myphoner.com/incident/cmin55u2c01g5qid0v43a9obw Elevated 503 errors when using Voice Type: Incident Duration: 35 minutes Affected Components: Myphoner Voice Nov 20, 10:39:51 GMT+0 - Investigating - we are currently investigating an increase in failed calls with our provider Nov 20, 10:53:47 GMT+0 - Monitoring - The issue was with a POP in Belgium managed by an upstream provider. They have fixed the issue for now and are currently monitoring the result. Nov 20, 11:15:03 GMT+0 - Resolved - Our carrier had sporadic problems with their POP in Belgium, the issue was coming and going from 10:50 to around 11:30. In that period some calls where failing with error 500\. This issue should be resolved now, but we will keep monitoring the situation. Type: Incident

Duration: 35 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>10:39:51</var> GMT+0</small><br><strong>Investigating</strong> - we are currently investigating an increase in failed calls with our provider.</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>10:53:47</var> GMT+0</small><br><strong>Monitoring</strong> - The issue was with a POP in Belgium managed by an upstream provider. They have fixed the issue for now and are currently monitoring the result..</p> <p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>11:15:03</var> GMT+0</small><br><strong>Resolved</strong> - Our carrier had sporadic problems with their POP in Belgium, the issue was coming and going from 10:50 to around 11:30. In that period some calls where failing with error 500\. This issue should be resolved now, but we will keep monitoring the situation..</p> ]]> Thu, 20 Nov 2025 10:39:51 +0000 https://status.myphoner.com/incident/cmi7auv4o009hq5bd24yg6j6k https://status.myphoner.com/incident/cmi7auv4o009hq5bd24yg6j6k Dialer fails with "Ouch! [object Object] - Please contact support if it persists." Type: Incident Duration: 22 minutes Affected Components: Myphoner Voice Sep 11, 09:52:30 GMT+0 - Investigating - We are currently investigating this incident. Sep 11, 09:53:13 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 11, 10:14:13 GMT+0 - Resolved - This incident has been resolved. Sep 11, 11:34:12 GMT+0 - Postmortem - At 11:47 CEST, we lost access to a cloud instance handling our token service. A few minutes after that, the team was looking into it, and the service was restarted at 11:53 We added an extra cloud instance to increase resilience for this service in the future. Type: Incident

Duration: 22 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>09:52:30</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>09:53:13</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>10:14:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Sep <var data-var='date'> 11</var>, <var data-var='time'>11:34:12</var> GMT+0</small><br><strong>Postmortem</strong> - At 11:47 CEST, we lost access to a cloud instance handling our token service. A few minutes after that, the team was looking into it, and the service was restarted at 11:53 We added an extra cloud instance to increase resilience for this service in the future..</p> ]]> Thu, 11 Sep 2025 09:52:30 +0000 https://status.myphoner.com/incident/cmff8ccmw00el21o6g6witk6m https://status.myphoner.com/incident/cmff8ccmw00el21o6g6witk6m Voicemail drop generates an error Type: Incident Duration: 1 hour and 2 minutes Affected Components: Myphoner Voice May 26, 09:03:53 GMT+0 - Resolved - This issue only affects voicemail drops uploaded this morning. We are working with the affected accounts to re-process the relevant drop files, and thus closing this broader incident report. May 26, 08:01:55 GMT+0 - Investigating - We are currently investigating an error where leaving a voicemail through voicemail drop will display an error, and the drop will not work. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components:

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>09:03:53</var> GMT+0</small><br><strong>Resolved</strong> - This issue only affects voicemail drops uploaded this morning. We are working with the affected accounts to re-process the relevant drop files, and thus closing this broader incident report..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>08:01:55</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an error where leaving a voicemail through voicemail drop will display an error, and the drop will not work..</p> ]]> Mon, 26 May 2025 08:01:55 +0000 https://status.myphoner.com/incident/cmb4su4jy000et1fsv478ux9g https://status.myphoner.com/incident/cmb4su4jy000et1fsv478ux9g File import stops mid-import. Type: Incident Duration: 1 hour and 24 minutes Affected Components: Web Application May 26, 06:17:57 GMT+0 - Investigating - We are currently investigating this incident. May 26, 06:35:38 GMT+0 - Identified - We have identified the issue that causes imports to stop after the first 200 records are imported. A fix is underway. May 26, 07:05:03 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. May 26, 07:42:02 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 24 minutes

Affected Components:

<p><small>May <var data-var='date'> 26</var>, <var data-var='time'>06:17:57</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>06:35:38</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue that causes imports to stop after the first 200 records are imported. A fix is underway..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>07:05:03</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>May <var data-var='date'> 26</var>, <var data-var='time'>07:42:02</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 26 May 2025 06:17:57 +0000 https://status.myphoner.com/incident/cmb4p4fzn003akhvl3xep41ie https://status.myphoner.com/incident/cmb4p4fzn003akhvl3xep41ie Increased ratio of failed calls Type: Incident Affected Components: Myphoner Voice Apr 25, 21:33:27 GMT+0 - Resolved - This incident has been resolved. Apr 25, 21:27:34 GMT+0 - Resolved - We are currently investigating an increased ratio of failed calls on the platform. Type: Incident

Affected Components:

<p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>21:33:27</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 25</var>, <var data-var='time'>21:27:34</var> GMT+0</small><br><strong>Resolved</strong> - We are currently investigating an increased ratio of failed calls on the platform..</p> ]]> Fri, 25 Apr 2025 21:27:34 +0000 https://status.myphoner.com/incident/cm9xaysk20029lh5vpkkks144 https://status.myphoner.com/incident/cm9xaysk20029lh5vpkkks144 Voice routing issues Type: Incident Duration: 6 hours and 14 minutes Affected Components: Myphoner Voice Apr 1, 13:26:29 GMT+0 - Monitoring - We have applied a fix and are monitoring the systems to ensure everything is running as expected. Apr 1, 14:43:37 GMT+0 - Resolved - This incident has been resolved. Apr 1, 08:29:37 GMT+0 - Investigating - We are currently investigating an elevated number of routing errors where calls are dropped due to "No valid routes found for call by peer". Apr 1, 09:04:21 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 1, 09:16:17 GMT+0 - Identified - Most failing routes has been patched but we need to do some more work to have the system fully patched and stable. Type: Incident

Duration: 6 hours and 14 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>13:26:29</var> GMT+0</small><br><strong>Monitoring</strong> - We have applied a fix and are monitoring the systems to ensure everything is running as expected..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>14:43:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>08:29:37</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating an elevated number of routing errors where calls are dropped due to "No valid routes found for call by peer"..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>09:04:21</var> GMT+0</small><br><strong>Identified</strong> - We are continuing to work on a fix for this incident..</p> <p><small>Apr <var data-var='date'> 1</var>, <var data-var='time'>09:16:17</var> GMT+0</small><br><strong>Identified</strong> - Most failing routes has been patched but we need to do some more work to have the system fully patched and stable..</p> ]]> Tue, 1 Apr 2025 08:29:37 +0000 https://status.myphoner.com/incident/cm8y8lxin001g7flziy3rf8wv https://status.myphoner.com/incident/cm8y8lxin001g7flziy3rf8wv Background jobs Type: Incident Duration: 10 minutes Affected Components: Web Application Mar 21, 13:15:07 GMT+0 - Investigating - We are having connection issues to a server running background jobs, which affects report generation, list metrics, timer editing and several other aspects of the UI. We are currently investigating this incident. Mar 21, 13:24:56 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 10 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>13:15:07</var> GMT+0</small><br><strong>Investigating</strong> - We are having connection issues to a server running background jobs, which affects report generation, list metrics, timer editing and several other aspects of the UI. We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>13:24:56</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 21 Mar 2025 13:15:07 +0000 https://status.myphoner.com/incident/cm8isypkb00bhumlpn2mzkulu https://status.myphoner.com/incident/cm8isypkb00bhumlpn2mzkulu Server maintenance Type: Maintenance Duration: 17 minutes Affected Components: Web Application, Myphoner Voice Feb 15, 11:00:00 GMT+0 - Identified - We are planning for a scheduled server maintenance during that time. Feb 15, 11:16:56 GMT+0 - Completed - Maintenance completed ahead of schedule :-) Feb 15, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 17 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are planning for a scheduled server maintenance during that time..</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>11:16:56</var> GMT+0</small><br><strong>Completed</strong> - Maintenance completed ahead of schedule :-).</p> <p><small>Feb <var data-var='date'> 15</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sat, 15 Feb 2025 11:00:00 +0000 https://status.myphoner.com/maintenance/cm71tat4s00et9l1su91cx8qt https://status.myphoner.com/maintenance/cm71tat4s00et9l1su91cx8qt Database server reboot Type: Maintenance Duration: 15 minutes Affected Components: Web Application, Myphoner Voice Jan 25, 10:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 25, 10:30:00 GMT+0 - Identified - We are performing a database server reboot to apply security patches. Jan 25, 10:45:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components: ,

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>10:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are performing a database server reboot to apply security patches..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>10:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sat, 25 Jan 2025 10:30:00 +0000 https://status.myphoner.com/maintenance/cm6c0jade002juenp3vr2n4op https://status.myphoner.com/maintenance/cm6c0jade002juenp3vr2n4op Problems with Microcoft SSO and Email sending Type: Incident Duration: 49 minutes Affected Components: Web Application Oct 15, 08:58:30 GMT+0 - Resolved - This incident has been resolved. Oct 15, 08:09:09 GMT+0 - Investigating - Login and sending email using a Microsoft account is not working at the moment. Users are getting errors such as "invalid\_credentials\_ and "Token missing". We are investigating. Oct 15, 08:12:10 GMT+0 - Identified - We've identified the cause of the issue and are working on a fix. Oct 15, 08:51:40 GMT+0 - Identified - We applied a fix but it had issues. We are continuing to work on a fix for this incident. ETA another 10-15 minutes. Type: Incident

Duration: 49 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>08:58:30</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>08:09:09</var> GMT+0</small><br><strong>Investigating</strong> - Login and sending email using a Microsoft account is not working at the moment. Users are getting errors such as "invalid\_credentials\_ and "Token missing". We are investigating..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>08:12:10</var> GMT+0</small><br><strong>Identified</strong> - We've identified the cause of the issue and are working on a fix..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>08:51:40</var> GMT+0</small><br><strong>Identified</strong> - We applied a fix but it had issues. We are continuing to work on a fix for this incident. ETA another 10-15 minutes..</p> ]]> Tue, 15 Oct 2024 08:09:09 +0000 https://status.myphoner.com/incident/cm2a5wjr8001yt38kfetd9jf1 https://status.myphoner.com/incident/cm2a5wjr8001yt38kfetd9jf1 Failed deploy Type: Incident Duration: 8 minutes Affected Components: Web Application Oct 1, 07:46:52 GMT+0 - Resolved - The failed deploy was successfully rolled back and operations are back to normal. Oct 1, 07:41:28 GMT+0 - Monitoring - The rollback is complete. We are monitoring the situation. Oct 1, 07:39:06 GMT+0 - Identified - A failed deploy has created errors. We are rolling it back. Type: Incident

Duration: 8 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>07:46:52</var> GMT+0</small><br><strong>Resolved</strong> - The failed deploy was successfully rolled back and operations are back to normal..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>07:41:28</var> GMT+0</small><br><strong>Monitoring</strong> - The rollback is complete. We are monitoring the situation..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>07:39:06</var> GMT+0</small><br><strong>Identified</strong> - A failed deploy has created errors. We are rolling it back..</p> ]]> Tue, 1 Oct 2024 07:39:06 +0000 https://status.myphoner.com/incident/cm1q4nwhg000bxb5famur20l0 https://status.myphoner.com/incident/cm1q4nwhg000bxb5famur20l0 Certificate issue for asset distribution network Type: Incident Duration: 27 minutes Affected Components: Web Application Jul 1, 06:00:11 GMT+0 - Identified - We are working on a fix for this incident. Jul 1, 06:15:11 GMT+0 - Monitoring - we've resolved the asset distribution issue and are now monitoring the effects. Jul 1, 06:26:45 GMT+0 - Resolved - A failure in the security certificate for our asset distribution edge servers propagated gradually, causing the issue to go undetected for an extended period. We have implemented measures to prevent this in the future. Type: Incident

Duration: 27 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>06:00:11</var> GMT+0</small><br><strong>Identified</strong> - We are working on a fix for this incident..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>06:15:11</var> GMT+0</small><br><strong>Monitoring</strong> - we've resolved the asset distribution issue and are now monitoring the effects..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>06:26:45</var> GMT+0</small><br><strong>Resolved</strong> - A failure in the security certificate for our asset distribution edge servers propagated gradually, causing the issue to go undetected for an extended period. We have implemented measures to prevent this in the future..</p> ]]> Mon, 1 Jul 2024 06:00:11 +0000 https://status.myphoner.com/incident/cly2kmbpy15708bln472nfagub https://status.myphoner.com/incident/cly2kmbpy15708bln472nfagub Reports and work stats not showing Type: Incident Duration: 4 minutes Affected Components: Web Application Jun 21, 13:59:04 GMT+0 - Investigating - We are currently investigating this incident. Jun 21, 14:02:41 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>13:59:04</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>14:02:41</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 21 Jun 2024 13:59:04 +0000 https://status.myphoner.com/incident/clxorbnvo53715cobhugiwue4 https://status.myphoner.com/incident/clxorbnvo53715cobhugiwue4 Search outage Type: Incident Duration: 6 minutes Affected Components: Web Application Jun 21, 05:53:48 GMT+0 - Identified - We lost connection to our main search cloud node. Our data center is working on restoring services. Jun 21, 05:59:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>05:53:48</var> GMT+0</small><br><strong>Identified</strong> - We lost connection to our main search cloud node. Our data center is working on restoring services..</p> <p><small>Jun <var data-var='date'> 21</var>, <var data-var='time'>05:59:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 21 Jun 2024 05:53:48 +0000 https://status.myphoner.com/incident/clxo9zm3m19105bdn2ibiyy6e0 https://status.myphoner.com/incident/clxo9zm3m19105bdn2ibiyy6e0 Long response times Type: Incident Duration: 2 hours and 38 minutes Affected Components: Web Application Mar 25, 13:33:03 GMT+0 - Identified - We have identified a situation where a certain search query is slowing down the system. We are working on a fix. Mar 25, 14:16:14 GMT+0 - Identified - We have deployed a temporary fix and are still working on a more permanent one. Mar 25, 14:48:13 GMT+0 - Resolved - This incident was due to abusive behavior from a customer. We have now deployed several different countermeasures and contacted the customer to clarify the behavior and stop it. We will continue to monitor response times for the time being. Mar 25, 15:00:34 GMT+0 - Identified - It's back, our fixes were not enough. We will apply more robust measures. Mar 25, 16:10:48 GMT+0 - Resolved - The root cause of this incident has been identified and stopped. We are deploying a more robust permanent fix should this ever happen again and will continue to monitor the system for the time being. Type: Incident

Duration: 2 hours and 38 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>13:33:03</var> GMT+0</small><br><strong>Identified</strong> - We have identified a situation where a certain search query is slowing down the system. We are working on a fix..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>14:16:14</var> GMT+0</small><br><strong>Identified</strong> - We have deployed a temporary fix and are still working on a more permanent one..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>14:48:13</var> GMT+0</small><br><strong>Resolved</strong> - This incident was due to abusive behavior from a customer. We have now deployed several different countermeasures and contacted the customer to clarify the behavior and stop it. We will continue to monitor response times for the time being..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>15:00:34</var> GMT+0</small><br><strong>Identified</strong> - It's back, our fixes were not enough. We will apply more robust measures..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>16:10:48</var> GMT+0</small><br><strong>Resolved</strong> - The root cause of this incident has been identified and stopped. We are deploying a more robust permanent fix should this ever happen again and will continue to monitor the system for the time being..</p> ]]> Mon, 25 Mar 2024 13:33:03 +0000 https://status.myphoner.com/incident/clu6zn894126610bgon3ho2u0a7 https://status.myphoner.com/incident/clu6zn894126610bgon3ho2u0a7 Long response times Type: Incident Duration: 8 hours and 48 minutes Affected Components: Web Application Mar 22, 11:49:44 GMT+0 - Identified - A replica database server is offline and our Main database is carrying all load at the moment. This can lead to longer response times. Our cloud provider is working on the issue. Mar 22, 12:25:11 GMT+0 - Identified - Our cloud provider is continuing to work on a solution. We may need to take the app down for maintenance to get it fixed. In that case we'll accept the longer response times for the day and perform the maintenance during the weekend. Response times are normal right now, but they may increase again depending on load and usage. Mar 22, 20:37:32 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 8 hours and 48 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>11:49:44</var> GMT+0</small><br><strong>Identified</strong> - A replica database server is offline and our Main database is carrying all load at the moment. This can lead to longer response times. Our cloud provider is working on the issue..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>12:25:11</var> GMT+0</small><br><strong>Identified</strong> - Our cloud provider is continuing to work on a solution. We may need to take the app down for maintenance to get it fixed. In that case we'll accept the longer response times for the day and perform the maintenance during the weekend. Response times are normal right now, but they may increase again depending on load and usage..</p> <p><small>Mar <var data-var='date'> 22</var>, <var data-var='time'>20:37:32</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 22 Mar 2024 11:49:44 +0000 https://status.myphoner.com/incident/clu2lmu5q14941b9olgernt9jq https://status.myphoner.com/incident/clu2lmu5q14941b9olgernt9jq Long response times Type: Incident Duration: 2 hours and 39 minutes Affected Components: Web Application Mar 21, 06:19:59 GMT+0 - Investigating - We are currently investigating this incident. Mar 21, 06:35:56 GMT+0 - Identified - The app is having trouble creating new connections to our main database, which degrades performance and prevents background jobs such as stat and report generation, imports, pipeline automation, etc from running. We are in contact with our cloud provider. Mar 21, 07:11:13 GMT+0 - Identified - Our main database is running but a replica is unresponsive. We are working with our cloud provider to fix it. Mar 21, 07:19:29 GMT+0 - Monitoring - All servers are back online. We are resynchronizing replicas and the app may feel slower until all systems are back in sync. Mar 21, 08:58:37 GMT+0 - Resolved - All systems are back to normal. Type: Incident

Duration: 2 hours and 39 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>06:19:59</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>06:35:56</var> GMT+0</small><br><strong>Identified</strong> - The app is having trouble creating new connections to our main database, which degrades performance and prevents background jobs such as stat and report generation, imports, pipeline automation, etc from running. We are in contact with our cloud provider..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>07:11:13</var> GMT+0</small><br><strong>Identified</strong> - Our main database is running but a replica is unresponsive. We are working with our cloud provider to fix it..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>07:19:29</var> GMT+0</small><br><strong>Monitoring</strong> - All servers are back online. We are resynchronizing replicas and the app may feel slower until all systems are back in sync..</p> <p><small>Mar <var data-var='date'> 21</var>, <var data-var='time'>08:58:37</var> GMT+0</small><br><strong>Resolved</strong> - All systems are back to normal..</p> ]]> Thu, 21 Mar 2024 06:19:59 +0000 https://status.myphoner.com/incident/clu0uewl048227bklt6dep0uf9 https://status.myphoner.com/incident/clu0uewl048227bklt6dep0uf9 Caching server replacement Type: Incident Duration: 59 minutes Affected Components: Web Application Mar 19, 08:28:41 GMT+0 - Investigating - We are currently replacing an unresponsive cache node and the app may act slower or be unresponsive at times. Mar 19, 09:27:47 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 59 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>08:28:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently replacing an unresponsive cache node and the app may act slower or be unresponsive at times..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>09:27:47</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 19 Mar 2024 08:28:41 +0000 https://status.myphoner.com/incident/clty44q9i119712bgoi0n9w63he https://status.myphoner.com/incident/clty44q9i119712bgoi0n9w63he Database maintenance Type: Maintenance Duration: 10 minutes Affected Components: Web Application, Myphoner Voice Mar 2, 08:40:32 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 2, 08:44:09 GMT+0 - Identified - Verification is currently underway for the maintenance items. Mar 2, 08:39:43 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Mar 2, 08:45:08 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 10 minutes

Affected Components: ,

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:40:32</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:44:09</var> GMT+0</small><br><strong>Identified</strong> - Verification is currently underway for the maintenance items..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:39:43</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>08:45:08</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sat, 2 Mar 2024 08:40:00 +0000 https://status.myphoner.com/maintenance/clthc4dgo0008bdn79rww4us0-8036v7jrjjw9 https://status.myphoner.com/maintenance/clthc4dgo0008bdn79rww4us0-8036v7jrjjw9 Cloud provider migration Type: Maintenance Duration: 4 hours Affected Components: Web Application, Myphoner Voice Feb 21, 18:14:07 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Feb 24, 07:00:56 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 24, 10:57:40 GMT+0 - Completed - The scheduled maintenance has been completed. Feb 24, 08:56:29 GMT+0 - Identified - Verification is currently underway for the maintenance items. Feb 21, 18:14:47 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Feb 21, 18:13:10 GMT+0 - Identified - We are migrating our servers between cloud providers. Feb 24, 06:00:53 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>18:14:07</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>07:00:56</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>10:57:40</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>08:56:29</var> GMT+0</small><br><strong>Identified</strong> - Verification is currently underway for the maintenance items..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>18:14:47</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>18:13:10</var> GMT+0</small><br><strong>Identified</strong> - We are migrating our servers between cloud providers..</p> <p><small>Feb <var data-var='date'> 24</var>, <var data-var='time'>06:00:53</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Sat, 24 Feb 2024 07:00:00 +0000 https://status.myphoner.com/maintenance/clthc4dgo000fbdn74do9365d-m4rktrq20z3c https://status.myphoner.com/maintenance/clthc4dgo000fbdn74do9365d-m4rktrq20z3c Search unresponsive Type: Incident Feb 21, 08:35:48 GMT+0 - Resolved - This incident has been resolved. Feb 21, 08:29:38 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Feb 21, 07:49:57 GMT+0 - Identified - The issue has been identified and a fix is being implemented. Feb 21, 07:12:49 GMT+0 - Investigating - We are currently investigating this issue. Type: Incident

<p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>08:35:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>08:29:38</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>07:49:57</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>07:12:49</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this issue..</p> ]]> Wed, 21 Feb 2024 07:12:49 +0000 https://status.myphoner.com/incident/clthc4dgo000nbdn7ca7md2i6-3m44228prlyt https://status.myphoner.com/incident/clthc4dgo000nbdn7ca7md2i6-3m44228prlyt Queue Performance Type: Incident Affected Components: Web Application Dec 29, 16:47:37 GMT+0 - Resolved - The incident was caused by an upgrade of the software version of our main database, which unexpectedly behaved slightly differently on planning queries. The solution was to remove an index that "confused" the query planner to select a more "expensive" query in the newer version of the database software. Once identified, the fix was easy, but we struggled to understand what was going on and it took a significant amount of research and experiments to make sure that we understood the problem correctly and that the fix was a proper one. We apologize to everyone affected by the degraded performance during this incident. Dec 29, 16:47:31 GMT+0 - Resolved - The implemented solution seems to have worked, and response times are back to normal. The incident was caused by an upgrade of the software version of our main database, which unexpectedly behaved slightly differently on planning queries. The solution was to remove an index that "confused" the query planner to select a more "expensive" query in the newer version of the database software. Once identified, the fix was easy, but we struggled to understand what was going on and it took a significant amount of research and experiments to make sure that we understood the problem correctly and that the fix was a proper one. We apologize to everyone affected by the degraded performance for the past 36 hours. Dec 29, 16:06:40 GMT+0 - Monitoring - We have adjusted database indexes after having analyzed the situation and conducted experiments in a safe environment, and we are now monitoring the results. Dec 29, 15:20:45 GMT+0 - Identified - We are performing emergency maintenance on the main database to repair an index that is not performing as expected. Expect long response times for 5-10 minutes. Some outages may occur. Dec 29, 11:48:17 GMT+0 - Identified - We are currently working on solutoins for degraded performance when calculating queues and next best lead. Especially large lists with 50K+ leads are very slow at the moment. Type: Incident

Affected Components:

<p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>16:47:37</var> GMT+0</small><br><strong>Resolved</strong> - The incident was caused by an upgrade of the software version of our main database, which unexpectedly behaved slightly differently on planning queries. The solution was to remove an index that "confused" the query planner to select a more "expensive" query in the newer version of the database software. Once identified, the fix was easy, but we struggled to understand what was going on and it took a significant amount of research and experiments to make sure that we understood the problem correctly and that the fix was a proper one. We apologize to everyone affected by the degraded performance during this incident..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>16:47:31</var> GMT+0</small><br><strong>Resolved</strong> - The implemented solution seems to have worked, and response times are back to normal. The incident was caused by an upgrade of the software version of our main database, which unexpectedly behaved slightly differently on planning queries. The solution was to remove an index that "confused" the query planner to select a more "expensive" query in the newer version of the database software. Once identified, the fix was easy, but we struggled to understand what was going on and it took a significant amount of research and experiments to make sure that we understood the problem correctly and that the fix was a proper one. We apologize to everyone affected by the degraded performance for the past 36 hours..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>16:06:40</var> GMT+0</small><br><strong>Monitoring</strong> - We have adjusted database indexes after having analyzed the situation and conducted experiments in a safe environment, and we are now monitoring the results..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>15:20:45</var> GMT+0</small><br><strong>Identified</strong> - We are performing emergency maintenance on the main database to repair an index that is not performing as expected. Expect long response times for 5-10 minutes. Some outages may occur..</p> <p><small>Dec <var data-var='date'> 29</var>, <var data-var='time'>11:48:17</var> GMT+0</small><br><strong>Identified</strong> - We are currently working on solutoins for degraded performance when calculating queues and next best lead. Especially large lists with 50K+ leads are very slow at the moment..</p> ]]> Fri, 29 Dec 2023 11:48:17 +0000 https://status.myphoner.com/incident/clthc4dgo000sbdn7d10m4o5z-0kxfbdfv44y6 https://status.myphoner.com/incident/clthc4dgo000sbdn7d10m4o5z-0kxfbdfv44y6 Database Upgrade Type: Maintenance Duration: 2 hours Affected Components: Web Application, Myphoner Voice Dec 12, 12:57:00 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Dec 28, 06:30:12 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 28, 06:55:20 GMT+0 - Completed - The scheduled maintenance has been completed. Dec 28, 05:29:56 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Type: Maintenance

Duration: 2 hours

Affected Components: ,

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>12:57:00</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> <p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>06:30:12</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>06:55:20</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Dec <var data-var='date'> 28</var>, <var data-var='time'>05:29:56</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> ]]> Thu, 28 Dec 2023 06:30:00 +0000 https://status.myphoner.com/maintenance/clthc4dgo000zbdn76g4a4vy9-2s0xjnh3vsls https://status.myphoner.com/maintenance/clthc4dgo000zbdn76g4a4vy9-2s0xjnh3vsls Adding virtual numbers and updating numbers in general Type: Incident Affected Components: Myphoner Voice Nov 16, 11:46:20 GMT+0 - Identified - We have identified issues with adding virtual numbers and updating numbers in general. We are currently working with our Voice Associate to fix the issue. Nov 16, 12:50:09 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>11:46:20</var> GMT+0</small><br><strong>Identified</strong> - We have identified issues with adding virtual numbers and updating numbers in general. We are currently working with our Voice Associate to fix the issue..</p> <p><small>Nov <var data-var='date'> 16</var>, <var data-var='time'>12:50:09</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 16 Nov 2023 11:46:20 +0000 https://status.myphoner.com/incident/clthc4dgo0014bdn72dcxhq03-zbp5shml9ntr https://status.myphoner.com/incident/clthc4dgo0014bdn72dcxhq03-zbp5shml9ntr Calls not connecting Type: Incident Affected Components: Myphoner Voice Oct 12, 16:53:37 GMT+0 - Resolved - On October 11 2023, Myphoner Voice experienced a downtime incident affecting call functionality for about 60 minutes due to an issue with some of our media switches across several regions. **Root Cause:** The problem originated from a central log service responsible for collecting network latency metrics from the media servers. The unresponsive state of this service led to the media server agents spawning additional instances, exhausting server memory resources, and necessitating a reboot. **Mitigation Measures:** We have conducted a thorough analysis and implemented necessary system adjustments to prevent such incidents in the future. Our actions are aimed at ensuring optimal media server operations and swift anomaly detection and rectification. We apologize to the customers affected and appreciate your understanding in situations like this. We are available to address any concerns or inquiries you may have regarding this incident. Thank you for your understanding. Best, Jeppe Liisberg Founder Myphoner Oct 11, 15:53:57 GMT+0 - Monitoring - All systems are now operational and we are continuing to monitor the situation. Oct 11, 15:44:24 GMT+0 - Monitoring - We are still seeing sporadic call failures and investigating. Oct 11, 15:35:49 GMT+0 - Monitoring - All servers are now operational. We continue to monitor the situation. Oct 11, 15:20:51 GMT+0 - Monitoring - We are still seeing some issues for our European and Australian customers. The root cause has been identified and we are working on restoring services now. Oct 11, 15:05:39 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Oct 11, 15:02:52 GMT+0 - Identified - Two of our servers processing VoIP have become unresponsive. We are rebooting and investigating the root cause. Oct 11, 14:51:26 GMT+0 - Investigating - Some users are reporting that calls are not going through, but just beeping (not ringing) - we are investigating. Oct 11, 16:45:22 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 12</var>, <var data-var='time'>16:53:37</var> GMT+0</small><br><strong>Resolved</strong> - On October 11 2023, Myphoner Voice experienced a downtime incident affecting call functionality for about 60 minutes due to an issue with some of our media switches across several regions. **Root Cause:** The problem originated from a central log service responsible for collecting network latency metrics from the media servers. The unresponsive state of this service led to the media server agents spawning additional instances, exhausting server memory resources, and necessitating a reboot. **Mitigation Measures:** We have conducted a thorough analysis and implemented necessary system adjustments to prevent such incidents in the future. Our actions are aimed at ensuring optimal media server operations and swift anomaly detection and rectification. We apologize to the customers affected and appreciate your understanding in situations like this. We are available to address any concerns or inquiries you may have regarding this incident. Thank you for your understanding. Best, Jeppe Liisberg Founder Myphoner.</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>15:53:57</var> GMT+0</small><br><strong>Monitoring</strong> - All systems are now operational and we are continuing to monitor the situation..</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>15:44:24</var> GMT+0</small><br><strong>Monitoring</strong> - We are still seeing sporadic call failures and investigating..</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>15:35:49</var> GMT+0</small><br><strong>Monitoring</strong> - All servers are now operational. We continue to monitor the situation..</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>15:20:51</var> GMT+0</small><br><strong>Monitoring</strong> - We are still seeing some issues for our European and Australian customers. The root cause has been identified and we are working on restoring services now..</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>15:05:39</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>15:02:52</var> GMT+0</small><br><strong>Identified</strong> - Two of our servers processing VoIP have become unresponsive. We are rebooting and investigating the root cause..</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>14:51:26</var> GMT+0</small><br><strong>Investigating</strong> - Some users are reporting that calls are not going through, but just beeping (not ringing) - we are investigating..</p> <p><small>Oct <var data-var='date'> 11</var>, <var data-var='time'>16:45:22</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 11 Oct 2023 14:51:26 +0000 https://status.myphoner.com/incident/clthc4dgo0018bdn778iicy18-58qhltdbjrzs https://status.myphoner.com/incident/clthc4dgo0018bdn778iicy18-58qhltdbjrzs Import and file retrievel issues Type: Incident Affected Components: Web Application Oct 9, 14:59:54 GMT+0 - Monitoring - A fix has been implemented and we are monitoring the results. Oct 9, 15:05:39 GMT+0 - Resolved - This incident has been resolved. Oct 9, 14:51:02 GMT+0 - Identified - A configuration error has left file import and other file storage-related functionality out-of-order. We are deploying a fix immediately. Type: Incident

Affected Components:

<p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>14:59:54</var> GMT+0</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>15:05:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>14:51:02</var> GMT+0</small><br><strong>Identified</strong> - A configuration error has left file import and other file storage-related functionality out-of-order. We are deploying a fix immediately..</p> ]]> Mon, 9 Oct 2023 14:51:02 +0000 https://status.myphoner.com/incident/clthc4dgo001ibdn7ex3l102f-2l7wrg9wwrqg https://status.myphoner.com/incident/clthc4dgo001ibdn7ex3l102f-2l7wrg9wwrqg Email error messages Type: Incident Affected Components: Web Application Aug 14, 07:30:04 GMT+0 - Resolved - This incident has been resolved. Aug 14, 07:14:27 GMT+0 - Identified - Users sending emails are currently seeing error messages. The emails are still sending, and the errors can be dismissed. We are working on a fix at the moment. Type: Incident

Affected Components:

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>07:30:04</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>07:14:27</var> GMT+0</small><br><strong>Identified</strong> - Users sending emails are currently seeing error messages. The emails are still sending, and the errors can be dismissed. We are working on a fix at the moment..</p> ]]> Mon, 14 Aug 2023 07:14:27 +0000 https://status.myphoner.com/incident/clthc4dgo001mbdn7hsw22nei-y2qdy8k88qzj https://status.myphoner.com/incident/clthc4dgo001mbdn7hsw22nei-y2qdy8k88qzj Database maintenance Type: Maintenance Duration: 20 minutes Affected Components: Web Application, Myphoner Voice Apr 9, 15:00:24 GMT+0 - Completed - The scheduled maintenance has been completed. Apr 9, 14:17:57 GMT+0 - Identified - We will be upgrading our Redis data stores for improved caching and more. Apr 9, 14:41:34 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 20 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>15:00:24</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>14:17:57</var> GMT+0</small><br><strong>Identified</strong> - We will be upgrading our Redis data stores for improved caching and more..</p> <p><small>Apr <var data-var='date'> 9</var>, <var data-var='time'>14:41:34</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Sat, 9 Apr 2022 14:40:00 +0000 https://status.myphoner.com/maintenance/clthc4dgp002ybdn758b2btnu-psy30xz517wp https://status.myphoner.com/maintenance/clthc4dgp002ybdn758b2btnu-psy30xz517wp Database migration Type: Maintenance Duration: 30 minutes Affected Components: Web Application, Myphoner Voice Apr 6, 06:08:45 GMT+0 - Completed - The scheduled maintenance has been completed. Apr 6, 05:36:39 GMT+0 - Identified - We will be running some database scripts that may slow down the system. Apr 6, 05:50:44 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 30 minutes

Affected Components: ,

<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>06:08:45</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>05:36:39</var> GMT+0</small><br><strong>Identified</strong> - We will be running some database scripts that may slow down the system..</p> <p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>05:50:44</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Wed, 6 Apr 2022 05:50:00 +0000 https://status.myphoner.com/maintenance/clthc4dgp0032bdn7gdmi73tj-29795bgn1bn8 https://status.myphoner.com/maintenance/clthc4dgp0032bdn7gdmi73tj-29795bgn1bn8 Database upgrade Type: Maintenance Duration: 1 hour Affected Components: Web Application, Myphoner Voice Jun 27, 04:30:35 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Jun 27, 05:46:33 GMT+0 - Identified - Scheduled maintenance is still in progress. We will provide updates as necessary. Jun 27, 05:47:11 GMT+0 - Completed - The scheduled maintenance has been completed. Jun 27, 05:30:23 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 22, 14:38:27 GMT+0 - Identified - We will be undergoing scheduled maintenance during this time. Type: Maintenance

Duration: 1 hour

Affected Components: ,

<p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>04:30:35</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>05:46:33</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is still in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>05:47:11</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>05:30:23</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>14:38:27</var> GMT+0</small><br><strong>Identified</strong> - We will be undergoing scheduled maintenance during this time..</p> ]]> Sat, 27 Jun 2020 05:30:00 +0000 https://status.myphoner.com/maintenance/clthc4dgq005zbdn7625a5icb-9fmx5xywvfnz https://status.myphoner.com/maintenance/clthc4dgq005zbdn7625a5icb-9fmx5xywvfnz Database maintenance Type: Maintenance Duration: 4 hours Affected Components: Web Application, Myphoner Voice May 10, 14:59:33 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. May 10, 20:00:30 GMT+0 - Completed - The scheduled maintenance has been completed. May 10, 16:00:38 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. May 5, 11:56:34 GMT+0 - Identified - Our main database will undergo regular maintenance during this time. The downtime will be minimal, but may occur for a shorter period of time (minutes). Type: Maintenance

Duration: 4 hours

Affected Components: ,

<p><small>May <var data-var='date'> 10</var>, <var data-var='time'>14:59:33</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>20:00:30</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>May <var data-var='date'> 10</var>, <var data-var='time'>16:00:38</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:56:34</var> GMT+0</small><br><strong>Identified</strong> - Our main database will undergo regular maintenance during this time. The downtime will be minimal, but may occur for a shorter period of time (minutes)..</p> ]]> Sun, 10 May 2020 16:00:00 +0000 https://status.myphoner.com/maintenance/clthc4dgq0065bdn7fuw16jej-6pgfj9lr9nh3 https://status.myphoner.com/maintenance/clthc4dgq0065bdn7fuw16jej-6pgfj9lr9nh3 Updates to import processing Type: Maintenance Duration: 30 minutes Affected Components: Web Application Dec 12, 06:30:30 GMT+0 - Completed - The scheduled maintenance has been completed. Dec 12, 06:00:38 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Dec 11, 07:21:00 GMT+0 - Identified - We will be updating the part of the system that process imports of leads from files. The system as a whole will remain operational but importing files and creating new lists may fail during the maintenance. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>06:30:30</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>06:00:38</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Dec <var data-var='date'> 11</var>, <var data-var='time'>07:21:00</var> GMT+0</small><br><strong>Identified</strong> - We will be updating the part of the system that process imports of leads from files. The system as a whole will remain operational but importing files and creating new lists may fail during the maintenance..</p> ]]> Thu, 12 Dec 2019 06:00:00 +0000 https://status.myphoner.com/maintenance/clthc4dgq006wbdn7ddys6898-tddwj5gtt5tc https://status.myphoner.com/maintenance/clthc4dgq006wbdn7ddys6898-tddwj5gtt5tc Search cluster Type: Maintenance Duration: 1 hour Jun 15, 13:12:29 GMT+0 - Identified - We are upgrading our search clusters - search and duplicate detection will be offline for some time. Jun 15, 14:15:57 GMT+0 - Completed - The scheduled maintenance has been completed. Jun 15, 13:15:55 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 1 hour

<p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>13:12:29</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading our search clusters - search and duplicate detection will be offline for some time..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>14:15:57</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>13:15:55</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Sat, 15 Jun 2019 13:15:00 +0000 https://status.myphoner.com/maintenance/clthc4dgq0074bdn788sv2nap-gzyj2dqngwp6 https://status.myphoner.com/maintenance/clthc4dgq0074bdn788sv2nap-gzyj2dqngwp6 Database maintenance Type: Maintenance Duration: 1 hour Affected Components: Web Application Mar 17, 17:59:50 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Mar 17, 20:01:23 GMT+0 - Completed - The scheduled maintenance has been completed. Mar 17, 15:04:33 GMT+0 - Identified - We are rolling out schema changes to improve the overall performance of the system. Mar 17, 19:00:44 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>17:59:50</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>20:01:23</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>15:04:33</var> GMT+0</small><br><strong>Identified</strong> - We are rolling out schema changes to improve the overall performance of the system..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>19:00:44</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Sun, 17 Mar 2019 19:00:00 +0000 https://status.myphoner.com/maintenance/clthc4dgq007cbdn71pjm9o9q-qg8z4f7xz3c5 https://status.myphoner.com/maintenance/clthc4dgq007cbdn71pjm9o9q-qg8z4f7xz3c5 Performance optimisations Type: Maintenance Duration: 2 hours Affected Components: Web Application Mar 16, 10:29:35 GMT+0 - Identified - We have some unexpected delay. New updates in half an hour. Mar 16, 09:45:51 GMT+0 - Identified - Updating is still ongoing. Not as fast as we had anticipated, but steady progress. We now anticipate going back online in about half an hour. Mar 15, 22:38:18 GMT+0 - Identified - We are rolling out schema changes to optimise performance and improve scalability. Mar 16, 11:13:45 GMT+0 - Completed - The scheduled maintenance has been completed. Mar 16, 05:59:34 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Mar 16, 08:43:51 GMT+0 - Identified - Update process still running. We anticipate it will run for about an hour more. Mar 16, 07:00:29 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 16, 07:54:49 GMT+0 - Identified - Maintenance is still ongoing. We anticipate at least another hour before we are online again. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>10:29:35</var> GMT+0</small><br><strong>Identified</strong> - We have some unexpected delay. New updates in half an hour..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>09:45:51</var> GMT+0</small><br><strong>Identified</strong> - Updating is still ongoing. Not as fast as we had anticipated, but steady progress. We now anticipate going back online in about half an hour..</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>22:38:18</var> GMT+0</small><br><strong>Identified</strong> - We are rolling out schema changes to optimise performance and improve scalability..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>11:13:45</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>05:59:34</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>08:43:51</var> GMT+0</small><br><strong>Identified</strong> - Update process still running. We anticipate it will run for about an hour more..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>07:00:29</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Mar <var data-var='date'> 16</var>, <var data-var='time'>07:54:49</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is still ongoing. We anticipate at least another hour before we are online again..</p> ]]> Sat, 16 Mar 2019 07:00:00 +0000 https://status.myphoner.com/maintenance/clthc4dgq007nbdn7a1bb4xl8-xft0yst9fds9 https://status.myphoner.com/maintenance/clthc4dgq007nbdn7a1bb4xl8-xft0yst9fds9 Database upgrade Type: Maintenance Duration: 20 minutes Affected Components: Web Application Mar 12, 05:15:40 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Mar 12, 04:14:51 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Mar 12, 05:36:12 GMT+0 - Completed - The scheduled maintenance has been completed. Mar 11, 18:48:41 GMT+0 - Identified - We are upgrading our main database for better performance. Mar 12, 05:36:10 GMT+0 - Identified - Verification is currently underway for the maintenance items. Type: Maintenance

Duration: 20 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>05:15:40</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>04:14:51</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>05:36:12</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Mar <var data-var='date'> 11</var>, <var data-var='time'>18:48:41</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading our main database for better performance..</p> <p><small>Mar <var data-var='date'> 12</var>, <var data-var='time'>05:36:10</var> GMT+0</small><br><strong>Identified</strong> - Verification is currently underway for the maintenance items..</p> ]]> Tue, 12 Mar 2019 05:15:00 +0000 https://status.myphoner.com/maintenance/clthc4dgq007wbdn79s83czm8-jfmskmwbpjgr https://status.myphoner.com/maintenance/clthc4dgq007wbdn79s83czm8-jfmskmwbpjgr Updates to billing system Type: Maintenance Duration: 30 minutes Affected Components: Web Application Feb 23, 17:42:33 GMT+0 - Identified - Verification is currently underway for the maintenance items. Feb 23, 15:09:54 GMT+0 - Identified - We are updating the account administration and billing systems, which requires updates to our database schema. During the update, we will shut down access to the app for a short period of up to 30 minutes. Feb 23, 17:47:54 GMT+0 - Completed - The scheduled maintenance has been completed. Feb 23, 16:30:26 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Feb 23, 17:30:50 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>17:42:33</var> GMT+0</small><br><strong>Identified</strong> - Verification is currently underway for the maintenance items..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>15:09:54</var> GMT+0</small><br><strong>Identified</strong> - We are updating the account administration and billing systems, which requires updates to our database schema. During the update, we will shut down access to the app for a short period of up to 30 minutes..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>17:47:54</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>16:30:26</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>17:30:50</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> ]]> Sat, 23 Feb 2019 17:30:00 +0000 https://status.myphoner.com/maintenance/clthc4dgq0082bdn7cxl01fm9-4kvzgghbss4l https://status.myphoner.com/maintenance/clthc4dgq0082bdn7cxl01fm9-4kvzgghbss4l Database Schema Updates Type: Maintenance Duration: 3 hours Affected Components: Web Application Aug 6, 16:06:05 GMT+0 - Identified - We are updating our database schema and adjusting some of the indexes. Aug 12, 12:30:51 GMT+0 - Identified - We expect to bring the app back online within the next 10 minutes - much faster than first anticipated. Aug 12, 10:59:35 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Aug 12, 13:00:01 GMT+0 - Completed - While verifying the changes we discovered a problem with some webhooks (zapier or custom integrations) and a fix is being deployed as we speak. Once deployed we will re-issue the affected hooks. No data loss expected and we are closing this maintenance now and regard it a success. We will however continue to monitor all systems closely to make sure everything works and that we are seeing the improvements to speed that we expect from the updates rolled out today. Thanks for your patience. Aug 12, 12:00:31 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Aug 12, 12:23:20 GMT+0 - Identified - The process of updating our database is running smoothly. We may even be able to bring the app up before the maintenance window is scheduled to end. Stay tuned to be notified when we can be more specific about it. Aug 12, 12:36:39 GMT+0 - Identified - We're bringing the app back up. System should be accessible again, please note that some features running in background processes such as search indexing and duplicate detection may be slow in the beginning. Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>16:06:05</var> GMT+0</small><br><strong>Identified</strong> - We are updating our database schema and adjusting some of the indexes..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>12:30:51</var> GMT+0</small><br><strong>Identified</strong> - We expect to bring the app back online within the next 10 minutes - much faster than first anticipated..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>10:59:35</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Completed</strong> - While verifying the changes we discovered a problem with some webhooks (zapier or custom integrations) and a fix is being deployed as we speak. Once deployed we will re-issue the affected hooks. No data loss expected and we are closing this maintenance now and regard it a success. We will however continue to monitor all systems closely to make sure everything works and that we are seeing the improvements to speed that we expect from the updates rolled out today. Thanks for your patience..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>12:00:31</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>12:23:20</var> GMT+0</small><br><strong>Identified</strong> - The process of updating our database is running smoothly. We may even be able to bring the app up before the maintenance window is scheduled to end. Stay tuned to be notified when we can be more specific about it..</p> <p><small>Aug <var data-var='date'> 12</var>, <var data-var='time'>12:36:39</var> GMT+0</small><br><strong>Identified</strong> - We're bringing the app back up. System should be accessible again, please note that some features running in background processes such as search indexing and duplicate detection may be slow in the beginning..</p> ]]> Sun, 12 Aug 2018 12:00:00 +0000 https://status.myphoner.com/maintenance/clthc4dgr008kbdn70l4zcrdk-t2vfprrryyzj https://status.myphoner.com/maintenance/clthc4dgr008kbdn70l4zcrdk-t2vfprrryyzj Upgrading database server Type: Maintenance Duration: 45 minutes Apr 28, 07:17:17 GMT+0 - Completed - All checks has passed and maintenance has completed successfully. Apr 28, 06:24:36 GMT+0 - Identified - We are upgrading our database. This should result in 5-10 minutes downtime. Apr 28, 06:45:53 GMT+0 - Identified - The upgrade process is taking slightly longer than first anticipated. Apr 28, 07:01:14 GMT+0 - Identified - The upgrade process is taking longer than first anticipated. Please remain patient if you are waiting for the system to get back up. Apr 28, 06:36:20 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Apr 28, 07:07:54 GMT+0 - Identified - Upgrade process has completed, we are verifying that everything works as expected. Type: Maintenance

Duration: 45 minutes

<p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>07:17:17</var> GMT+0</small><br><strong>Completed</strong> - All checks has passed and maintenance has completed successfully..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>06:24:36</var> GMT+0</small><br><strong>Identified</strong> - We are upgrading our database. This should result in 5-10 minutes downtime..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>06:45:53</var> GMT+0</small><br><strong>Identified</strong> - The upgrade process is taking slightly longer than first anticipated..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>07:01:14</var> GMT+0</small><br><strong>Identified</strong> - The upgrade process is taking longer than first anticipated. Please remain patient if you are waiting for the system to get back up..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>06:36:20</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Apr <var data-var='date'> 28</var>, <var data-var='time'>07:07:54</var> GMT+0</small><br><strong>Identified</strong> - Upgrade process has completed, we are verifying that everything works as expected..</p> ]]> Sat, 28 Apr 2018 06:30:00 +0000 https://status.myphoner.com/maintenance/clthc4dgr008vbdn76ax3g7uy-6slvrvxmxcd9 https://status.myphoner.com/maintenance/clthc4dgr008vbdn76ax3g7uy-6slvrvxmxcd9 Updates to deduplication components Type: Maintenance Duration: 9 hours Jun 17, 19:53:30 GMT+0 - Completed - The scheduled maintenance has been completed. Jun 17, 05:58:18 GMT+0 - Identified - Scheduled maintenance is currently in progress. We will provide updates as necessary. Jun 13, 14:55:55 GMT+0 - Identified - We are updating the subcomponents of myphoner related to duplicate detection and merging. This maintenance includes rebuilding the search indexes and running duplicate detection across the board, which will take some time to finish. The rest of the app will work, but in the maintenance window, search and deduplication features will be degraded. Type: Maintenance

Duration: 9 hours

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>19:53:30</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>05:58:18</var> GMT+0</small><br><strong>Identified</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary..</p> <p><small>Jun <var data-var='date'> 13</var>, <var data-var='time'>14:55:55</var> GMT+0</small><br><strong>Identified</strong> - We are updating the subcomponents of myphoner related to duplicate detection and merging. This maintenance includes rebuilding the search indexes and running duplicate detection across the board, which will take some time to finish. The rest of the app will work, but in the maintenance window, search and deduplication features will be degraded..</p> ]]> Sat, 17 Jun 2017 05:00:00 +0000 https://status.myphoner.com/maintenance/clthc4dgr00a0bdn74pbid9bl-t9xbn3ldkmr1 https://status.myphoner.com/maintenance/clthc4dgr00a0bdn74pbid9bl-t9xbn3ldkmr1 Database upgrade Type: Maintenance Duration: 1 hour Jul 1, 06:50:39 GMT+0 - Identified - We are going to perform an upgrade of our database - we estimate a downtime of 2-5 minutes. Jul 2, 07:59:37 GMT+0 - Identified - Maintenance will begin as scheduled in 60 minutes. Jul 2, 13:42:56 GMT+0 - Identified - Database upgrade complete, now verifying everything. Jul 2, 12:55:16 GMT+0 - Identified - We are performing an upgrade to our database infrastructure. Jul 2, 13:50:31 GMT+0 - Completed - The scheduled maintenance has been completed. Type: Maintenance

Duration: 1 hour

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>06:50:39</var> GMT+0</small><br><strong>Identified</strong> - We are going to perform an upgrade of our database - we estimate a downtime of 2-5 minutes..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>07:59:37</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will begin as scheduled in 60 minutes..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>13:42:56</var> GMT+0</small><br><strong>Identified</strong> - Database upgrade complete, now verifying everything..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>12:55:16</var> GMT+0</small><br><strong>Identified</strong> - We are performing an upgrade to our database infrastructure..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>13:50:31</var> GMT+0</small><br><strong>Completed</strong> - The scheduled maintenance has been completed..</p> ]]> Sat, 2 Jul 2016 13:00:00 +0000 https://status.myphoner.com/maintenance/clthc4dgr00c5bdn7f0qq4myt-7zv39d57z54c https://status.myphoner.com/maintenance/clthc4dgr00c5bdn7f0qq4myt-7zv39d57z54c