Myphoner - Notice history

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Myphoner Voice - Operational

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Sep 2020
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Notice history

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Nov 2020

Redis overloaded
ResolvedDegraded performance21 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We are continuing to monitor as platform error levels and response times are returning to normal.

  • IdentifiedUTC

    We are restarting web instances and performing an upgrade of the Redis instance capacity to meet increased demand.

  • InvestigatingUTC

    We are currently looking into degraded performance, likely related to an issue with our Redis instance.

Oct 2020

Long response times/timeouts
ResolvedDegraded performance1 hour 47 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    We are continuing to investigate this issue.

  • InvestigatingUTC

    We are currently investigating what seem to be longer response times and timeouts to underlying services.

Sep 2020

Number formatting
ResolvedDegraded performance

  • Changes to our phone number parsing and validation routines caused some numbers to be parsed with a wrong country code. This has in some cases led to confusing results, where the wrong country code was added to the number prefix. The issue has been fixed and we apologise for any inconvenience this may have caused.

    UTC

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