Myphoner - Notice history

All systems operational

Myphoner Voice - Operational

100.0% uptime
Dec 2020 · 100.0%Jan 2021 · 100.0%Feb · 100.0%

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Dec 2020
Jan 2021
Feb 2021

Support Widget/Chat - Operational

Support Backend - Operational

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Notice history

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Feb 2021

Redis server issues
ResolvedDegraded performance12 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Our hosted Redis which helps signal call activity from the dialer to our servers had to undergo maintenance and the service was interrupted for a few minutes until the standby instance took over. Service is fully restored and we have taken steps to avoid maintenance windows in during times of high usage in the future.

  • InvestigatingUTC

    Our redis instance is having issues, we're looking into it as the hot replacement is kicking in.

Jan 2021

Service interruption
ResolvedMajor outage4 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We are currently investigating this issue.

Long response times
ResolvedPartial outage2 hours 2 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We issued some updates earlier that backfired on us and caused significantly longer database query times, which brought the system almost to a halt. The changes have been reversed and systems are back to normal.

  • InvestigatingUTC

    We are currently investigating this issue.

Long response times
ResolvedPartial outage11 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • InvestigatingUTC

    We are currently investigating this issue.

Long response times.
ResolvedDegraded performance14 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A faulty webprocess has been reset and we are monitoring the results.

  • InvestigatingUTC

    We are currently looking into an issue with longer response times than normal.

Dec 2020

DB heavy load
ResolvedDegraded performance7 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    The load was caused by a database migration that has now ended. We are monitoring as response times return to normal.

  • InvestigatingUTC

    We are experiencing a heavy database load and looking into the issue.

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