Myphoner - Notice history

All systems operational

Web Application - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Myphoner Voice - Operational

100% - uptime
Sep 2020 · 100.0%Oct · 100.0%Nov · 100.0%

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Sep 2020
Oct 2020
Nov 2020

Marketing and Documentation Pages - Operational

Support Widget/Chat - Operational

Support Backend - Operational

Notice history

Nov 2020

Redis overloaded
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We are continuing to monitor as platform error levels and response times are returning to normal.

  • Identified
    Identified

    We are restarting web instances and performing an upgrade of the Redis instance capacity to meet increased demand.

  • Investigating
    Investigating

    We are currently looking into degraded performance, likely related to an issue with our Redis instance.

Oct 2020

Long response times/timeouts
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Update
    Update

    We are continuing to investigate this issue.

  • Investigating
    Investigating

    We are currently investigating what seem to be longer response times and timeouts to underlying services.

Sep 2020

Number formatting
  • Resolved
    Resolved

    Changes to our phone number parsing and validation routines caused some numbers to be parsed with a wrong country code. This has in some cases led to confusing results, where the wrong country code was added to the number prefix. The issue has been fixed and we apologise for any inconvenience this may have caused.

Sep 2020 to Nov 2020

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