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Myphoner Voice - Operational
Myphoner Voice
Support Widget/Chat - Operational
Support Widget/Chat
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Infrastructure provider
No notices reported this month
We just had some downtime for users utilising queue functionality, due to a change in the queueing algorithm that was dependant on a database migration, which ran too slow during the deploy. The system was unstable for 5-10 minutes. We apologise for the inconvenience.
This incident has been resolved.
We are monitoring as we are turning on duplicate detection and other background services, returning to normal operations across the board.
We are monitoring as response times are slowly returning to normal. We have turned off continuous duplicate detection while restoring services.
Our main database is under heavy load and we are forced to block off some requests while getting response times back to normal. This process will take 5-10 minutes before we can expect to get back to normal.
Our services are under heavy load due to a maintenance job that take up a lot of resources. We are scaling to resolve.
We are investigating longer response times than usual.
Email sending is now back to normal.
This issue has been reported resolved by our provider. We are monitoring email logs to validate.
One of the IP addresses with our email services provider has been blacklisted, and some email servers therefore refuse to accept emails from us at the moment. We are working with our provider to resolve.
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