Myphoner - Notice history

All systems operational

Myphoner Voice - Operational

100.0% uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Notice history

View current status

May 2022

No notices reported this month

Apr 2022

APR9
Database maintenance
CompletedMaintenance20 minutes
  • CompletedApril 09, 2022 at 3:00 PMUTC

    The scheduled maintenance has been completed.

  • In progressApril 09, 2022 at 2:41 PMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedApril 09, 2022 at 2:17 PMUTC

    We will be upgrading our Redis data stores for improved caching and more.

APR6
Database migration
CompletedMaintenance18 minutes
  • CompletedApril 06, 2022 at 6:08 AMUTC

    The scheduled maintenance has been completed.

  • In progressApril 06, 2022 at 5:50 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedApril 06, 2022 at 5:36 AMUTC

    We will be running some database scripts that may slow down the system.

Dialer Not Rendering
ResolvedPartial outage

  • An update to Myphoner was completed today which caused the dialer within the app to no longer render. We have rolled back the update in order to ensure full operation. The issue was prevalent for less than 1 full hour.

    UTC

Mar 2022

App availability
ResolvedMajor outage1 hour 3 minutes
  • ResolvedUTC

    All systems have been operational for more than 30 minutes after we increased resources. This incident is closed, but we will continue to monitor and pinpoint the threshold adjustments we need to make for improving our autoscaling.

  • UpdateUTC

    We have just had to restart another web process. We are now adding more resources and continue to investigate and monitor the situation.

  • MonitoringUTC

    Operations are looking normal again We will continue to monitor the situation closely.

  • IdentifiedUTC

    We have restarted a crashed web process and the app has begun to respond again. Still looking into the root cause of this incident.

  • InvestigatingUTC

    We are currently looking into reported heavy load issues for the application.

Disconnected Calls - Causing no calls to connect
Resolved

  • Our VoIP partner is experienced problems with their SIP server which is causing new calls not to be connected. Thus calls are failing with "call failed" error within the dialer. The issue was found and resolved, it lasted for less than 30 minutes. Apologies for any inconvenience caused.

    UTC

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