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Myphoner Voice - Operational
Myphoner Voice
Support Widget/Chat - Operational
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Infrastructure provider
This incident has been resolved.
The issue has been identified and a fix is being implemented.
We are currently looking into an issue where it's not possible to log in using the smartphone app.
We're still seeing issues with a buildup of SIP channels resulting in 403 errors.
We've identified a buildup of channels on one of our voice servers. We've removed the excess channels and are monitoring the situation.
Some users are reporting a problem where they can't initiate calls, getting the error message "403 no more channels allowed for sip account" - we're investigating the issue.
A fix has been implemented and we are monitoring the results.
Claims management and reporting are also affected by these issues. We expect to have a fix within the hour.
We are working to fix an issue where dashboard stats are not displaying and migrations are failing with error.
All job queues are back to normal levels again.
We have swapped out a database powering stats and reports and it's slow to heat it's caches. Results are slowly coming through to end users, if they do not refresh their page but wait up to a few minutes. We are monitoring closely and will fall back to older infrastructure if this does not resolve shortly.
No notices reported this month
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