Myphoner - Notice history

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Myphoner Voice - Operational

100.0% uptime
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Sep 2022
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Notice history

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Nov 2022

Webapp down
ResolvedMajor outage34 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    A sudden spike in traffic overwhelmed our servers and even the autoscaling. We're looking into improving the autoscaler as systems seem to be getting back up.

  • InvestigatingUTC

    We are currently investigating this issue.

Issues where users see "duplicate found" error
ResolvedDegraded performance6 hours 57 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are currently having issues creating resources through our Voice associates' API. New accounts won't have Voice enabled, and multiple customers have reported errors when trying to create new virtual numbers.

Oct 2022

Smartphone app login
ResolvedDegraded performance2 hours 31 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    We are currently looking into an issue where it's not possible to log in using the smartphone app.

403 no more channels allowed for sip account
ResolvedPartial outage1 hour 21 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We're still seeing issues with a buildup of SIP channels resulting in 403 errors.

  • MonitoringUTC

    We've identified a buildup of channels on one of our voice servers. We've removed the excess channels and are monitoring the situation.

  • InvestigatingUTC

    Some users are reporting a problem where they can't initiate calls, getting the error message "403 no more channels allowed for sip account" - we're investigating the issue.

Sep 2022

dashboards and migrations degraded
ResolvedDegraded performance27 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • UpdateUTC

    Claims management and reporting are also affected by these issues. We expect to have a fix within the hour.

  • IdentifiedUTC

    We are working to fix an issue where dashboard stats are not displaying and migrations are failing with error.

Stats and reports are slow to generate
ResolvedDegraded performance5 minutes
  • ResolvedUTC

    All job queues are back to normal levels again.

  • MonitoringUTC

    We have swapped out a database powering stats and reports and it's slow to heat it's caches. Results are slowly coming through to end users, if they do not refresh their page but wait up to a few minutes. We are monitoring closely and will fall back to older infrastructure if this does not resolve shortly.

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