Emails sent through Outlook are delayed
Resolved·Degraded performance·9 hours 34 minutesNovember 13, 20266:18 AM3:52 PMUTC
Affected
Web Application
Degraded performance from 6:18 AM to 3:52 PM
App & dialler
Degraded performance from 6:18 AM to 3:52 PM
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- Resolved · UTCEmails sent through Outlook are working normally again. Microsoft is still finishing its recovery, but sending from Myphoner hasn't been affected since about 13:45 UTC. Emails marked as not sent on the lead during the outage need to be sent again.
- Monitoring · UTCEmails sent through Outlook have been going out normally since about 13:45 UTC, and queued emails have been sent. Microsoft hasn't closed its incident yet, so we're keeping an eye on it. Emails marked as not sent on the lead need to be sent again.
- Update · UTCMicrosoft says its recovery is progressing, and some emails sent through Outlook are getting through again. Queued emails keep being retried automatically. Emails marked as not sent on the lead need to be sent again.
- Update · UTCMicrosoft is still working on the outage and expects to share more by 12:30 UTC. Newer emails are still queued and retried automatically; any that couldn't be sent are marked as not sent on the lead.
- Update · UTCMicrosoft is still working on the outage. Emails that couldn't be sent within several hours are now marked as not sent on the lead, and the sender has been emailed. Send them again once Microsoft has fixed the outage. Newer emails are still queued and retried automatically.
- Update · UTCMicrosoft is still working on the outage. Emails sent through Outlook are still queued and retried automatically, so you don't need to send them again.
- Identified · UTCMicrosoft 365 is having an outage (Outlook.com, Teams, OneDrive). Emails you send from Myphoner through a connected Outlook account are queued and retried automatically, so you don't need to send them again. If an email still can't be sent after several hours, we'll mark it on the lead and let you know. Gmail and calling are not affected.