Myphoner - Dialer fails with "Ouch! [object Object] - Please contact support if it persists." – Incident details

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Dialer fails with "Ouch! [object Object] - Please contact support if it persists."

ResolvedMajor outage21 minutes
  • PostmortemUTC

    At 11:47 CEST, we lost access to a cloud instance handling our token service. A few minutes after that, the team was looking into it, and the service was restarted at 11:53
    We added an extra cloud instance to increase resilience for this service in the future.

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • InvestigatingUTC
    We are currently investigating this incident.