Myphoner - App not accessible – Incident details

All systems operational

App not accessible

Resolved
Major outage
Started almost 5 years agoLasted about 2 hours

Affected

Web Application

Operational from 6:16 AM to 6:16 AM, Major outage from 6:16 AM to 8:23 AM

Updates
  • Resolved
    UTC
    Resolved

    Our web host engineers have identified the cause of the issues and mitigated the impact, they are continuing to monitor as are we. Myphoner has been stable for over one hour.

  • Update
    UTC
    Update

    Our web host engineers have identified the cause of the issues and mitigated the impact, they are continuing to monitor as are we. Myphoner has been stable for over one hour.

  • Monitoring
    UTC
    Monitoring

    Our web host is still reporting issues, but Myphoner is back up. We are continuing to monitor the situation closely.

  • Update
    UTC
    Update

    An update from our web host: "Engineers have identified the issue for Common Runtime apps in the EU Region and actively working on resolving the issue. The requests to these applications would fail with a timeout."

  • Update
    UTC
    Update

    Web host engineers are still struggling to get systems operational. Myphoner is not yet stable, unfortunately.

  • Identified
    UTC
    Identified

    The app seems to be coming back on its legs now. We are still monitoring as our web host is bringing their services back online.

  • Investigating
    UTC
    Investigating

    Our web host is experiencing issues accessing applications, and Myphoner is unfortunately affected by this. We are monitoring closely and will keep updates coming here as soon as we have them.