Myphoner - Slow Reponse Times – Incident details

All systems operational

Slow Reponse Times

Resolved
Degraded performance
Started over 4 years agoLasted about 3 hours

Affected

Web Application

Operational from 2:46 PM to 2:46 PM, Degraded performance from 2:46 PM to 5:45 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    We are still seeing issues with performance. We have identified the cause and are working to correct it.

  • Monitoring
    UTC
    Monitoring

    There was a connection failure to our redris that coincided with the deploy to fix the issue. This may have resulted in some users seeing error 500's. We are actively monitoring the platform to mitigate any subsequent issues.

  • Update
    UTC
    Update

    We are continuing to work on a fix for this issue.

  • Identified
    UTC
    Identified

    We are currently experiencing slow response times which is causing time outs to occur, this is greatly affecting the lead view portion of the platform. The issue has been identified and we are realising a fix to resolve it within the next 30 minutes.