Slow Reponse Times
Resolved·Degraded performance·2 hours 58 minutesNovember 15, 20212:465:45 PMUTC
- Resolved · UTC
This incident has been resolved.
- Monitoring · UTC
A fix has been implemented and we are monitoring the results.
- Identified · UTC
We are still seeing issues with performance. We have identified the cause and are working to correct it.
- Monitoring · UTC
There was a connection failure to our redris that coincided with the deploy to fix the issue. This may have resulted in some users seeing error 500's. We are actively monitoring the platform to mitigate any subsequent issues.
- Update · UTC
We are continuing to work on a fix for this issue.
- Identified · UTC
We are currently experiencing slow response times which is causing time outs to occur, this is greatly affecting the lead view portion of the platform. The issue has been identified and we are realising a fix to resolve it within the next 30 minutes.