Operational from 4:22 PM to 4:22 PM, Degraded performance from 4:22 PM to 9:09 PM
Updates
Resolved
Resolved
Current routes are stable and we are closing this incident now, however, we continue to monitor the situation and work with our downstream providers to ensure access to secure and stable routes going forward.
Update
Update
We are monitoring the situation with regards to calls to the US and aim to provide an update as soon as we have further information from our voice engineers and providers.
Update
Update
Calls to affected the affected region (the US) has stabilized and are working well through the current routes.
We will continue to monitor and update where appropriate.
Monitoring
Monitoring
We have successfully made routing changes and are monitoring calls going through to the providers.
We are monitoring to ensure the stability of the calls and will update you as the situation changes.
Identified
Identified
One of our main routes for telephony has been experiencing an Internet attack (DDOS) similar to the incident from 17 November (4 days ago).
We are working on rerouting traffic to other providers in order to normalize the service.
We will keep updating this incident as we get updated ourselves.
