All systems operational

Web Application
99.97% uptime
Sep 2022 · 100.0%Oct · 100.0%Nov · 99.92%
Sep 2022100.0% uptime
Oct 2022100.0% uptime
Nov 202299.92% uptime
Myphoner Voice
99.98% uptime
Sep 2022 · 100.0%Oct · 99.94%Nov · 100.0%
Sep 2022100.0% uptime
Oct 202299.94% uptime
Nov 2022100.0% uptime

Marketing and Documentation Pages

Operational

Support Widget/Chat

Operational

Support Backend

Operational

Notice history

Nov 2022

Webapp down
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    A sudden spike in traffic overwhelmed our servers and even the autoscaling. We're looking into improving the autoscaler as systems seem to be getting back up.

  • Investigating
    Investigating

    We are currently investigating this issue.

Issues where users see "duplicate found" error
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are currently having issues creating resources through our Voice associates' API. New accounts won't have Voice enabled, and multiple customers have reported errors when trying to create new virtual numbers.

Oct 2022

Smartphone app login
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    We are currently looking into an issue where it's not possible to log in using the smartphone app.

403 no more channels allowed for sip account
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Update

    We're still seeing issues with a buildup of SIP channels resulting in 403 errors.

  • Monitoring
    Monitoring

    We've identified a buildup of channels on one of our voice servers. We've removed the excess channels and are monitoring the situation.

  • Investigating
    Investigating

    Some users are reporting a problem where they can't initiate calls, getting the error message "403 no more channels allowed for sip account" - we're investigating the issue.

Sep 2022

dashboards and migrations degraded
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Update

    Claims management and reporting are also affected by these issues. We expect to have a fix within the hour.

  • Identified
    Identified

    We are working to fix an issue where dashboard stats are not displaying and migrations are failing with error.

Stats and reports are slow to generate
  • Resolved
    Resolved

    All job queues are back to normal levels again.

  • Monitoring
    Monitoring

    We have swapped out a database powering stats and reports and it's slow to heat it's caches. Results are slowly coming through to end users, if they do not refresh their page but wait up to a few minutes. We are monitoring closely and will fall back to older infrastructure if this does not resolve shortly.

Sep 2022 to Nov 2022