Web Application - Operational
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Support Backend - Operational
Support Backend
The scheduled maintenance has been completed.
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Maintenance will begin as scheduled in 60 minutes.
We are rolling out schema changes to improve the overall performance of the system.
This incident has been resolved.
We are running background tasks again, but now in a "lighter" edition. There's risk of slightly degraded performance and we are monitoring closely.
We have stopped the background tasks causing the heavy load.
We are continuing to work on a fix for this issue.
Our database is currently under heavy load due to some unexpected heavy background maintenance we are currently running.
We have some unexpected delay. New updates in half an hour.
Updating is still ongoing. Not as fast as we had anticipated, but steady progress. We now anticipate going back online in about half an hour.
Update process still running. We anticipate it will run for about an hour more.
Maintenance is still ongoing. We anticipate at least another hour before we are online again.
We are rolling out schema changes to optimise performance and improve scalability.
Verification is currently underway for the maintenance items.
We are upgrading our main database for better performance.
We are updating the account administration and billing systems, which requires updates to our database schema. During the update, we will shut down access to the app for a short period of up to 30 minutes.
The app has been functioning normally for a longer stretch of time now. We are closing this incident but continue to monitor and work with solutions to prevent similar incidents in the future.
The load has decreased and app status is returning to normal, but we are still looking at root causes and looking at implementing counter measures.
We are rolling out some throttling measures on the API and continuing investigating other possible sources of heavy load.
Our API is overloaded with requests to a specific endpoint. We are looking into the best way of fixing it.
Request queues are growing to deny some requests. Still investigating...
We are investigating long response times making the app slow...
Jan 2019 to Mar 2019
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