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Myphoner Voice - Operational
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No notices reported this month
We were alerted to an issue with one of our downstream carriers that provides traffic to the US. Affected clients would have seen error codes 500 and/or 603 or calls would have started and noise would have been heard. This was due to a codec error from the carrier. In total, the carrier handled less than 10% of all calls to the US and only a fraction of those had errors. We are working with the provider to understand the issue and ensure that we can mitigate them going forward.
Our web host engineers have identified the cause of the issues and mitigated the impact, they are continuing to monitor as are we. Myphoner has been stable for over one hour.
Our web host is still reporting issues, but Myphoner is back up. We are continuing to monitor the situation closely.
An update from our web host: "Engineers have identified the issue for Common Runtime apps in the EU Region and actively working on resolving the issue. The requests to these applications would fail with a timeout."
Web host engineers are still struggling to get systems operational. Myphoner is not yet stable, unfortunately.
The app seems to be coming back on its legs now. We are still monitoring as our web host is bringing their services back online.
Our web host is experiencing issues accessing applications, and Myphoner is unfortunately affected by this. We are monitoring closely and will keep updates coming here as soon as we have them.
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