Myphoner - Notice history

We have confirmed that emails are delivering normally again.

This issue has reportedly been resolved. Now monitoring.

This incident has been resolved.

Our hosting provider is still reporting issues, but all myphoner systems are running stable again. We will continue to monitor for the time being.

Looks like systems are back up. Still monitoring. More updates on https://status.heroku.com/

Our hosting and infrastructure provider is having major issues. We are still awaiting them to resolve their issues.

Still seeing issues. Only some requests gets through.

Looks like systems are slowly getting back up. We are monitoring.

Confirmed: it's an issue with our hosting and infrastructure provider. We are awaiting their investigation. See more at https://status.heroku.com/

Systems at our hosting and infrastructure providers are also affected. Still investigating.

A fix has been issued and systems has been showing normal response times for an extensive period.

We have identified the cause of the long response times and timeouts. We are now working on a fix.

We have scaled the systems and restarted some slow processes to regain operability. We are still investigating the root cause of this incident.

We are back online after rolling back to the last stable release. We identified a flaw in our deploy procedure that is being fixed.

A failed web instance resulted in routing timeouts for a few minutes. The failed web instance has been replaced and all systems are operational.

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The issue was caused by an uncontrolled bouncing of bounces of emails sent to the myphoner dropbox. We saw a drastical rise in email activity (+50K emails in a few hours) and an automated fraud prevention mechanism kicked in and blocked all email processing. Aside from a temporary fix on our side, we have now identified and implemented a permanent fix to the myphoner dropbox processing algorithms. We are now awaiting the security team with our email service provider to verify and re-enable our account. This could take several hours still. We are truly sorry about the inconvenience and doing our very best to get the issues resolved asap. The reason the security measures here is so rigid is because it's very important to take possible email fraud seriously, as it could affect the service far out in the future if real fraud was going on undetected for a longer period of time. In other words, we're not taking any chances here.

We are still awaiting our email service provider to resolve an issue on their side for us. We are unfortunately anticipating this could take several hours.

We are waiting for our email service provider to resolve an issue on their side.

The issue has been identified and we are working with our email service vendor to resolve it.