Myphoner - Notice history

All systems operational

Web Application - Operational

100% - uptime
Mar 2022 · 99.86%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Myphoner Voice - Operational

100% - uptime
Mar 2022 · 100.0%Apr · 100.0%May · 100.0%

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Mar 2022
Apr 2022
May 2022

Marketing and Documentation Pages - Operational

Support Widget/Chat - Operational

Support Backend - Operational

Notice history

May 2022

No notices reported this month

Apr 2022

Database maintenance
  • Completed
    April 09, 2022 at 3:00 PM
    Completed
    April 09, 2022 at 3:00 PM

    The scheduled maintenance has been completed.

  • In progress
    April 09, 2022 at 2:41 PM
    In progress
    April 09, 2022 at 2:41 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    April 09, 2022 at 2:17 PM
    Planned
    April 09, 2022 at 2:17 PM

    We will be upgrading our Redis data stores for improved caching and more.

Database migration
  • Completed
    April 06, 2022 at 6:08 AM
    Completed
    April 06, 2022 at 6:08 AM

    The scheduled maintenance has been completed.

  • In progress
    April 06, 2022 at 5:50 AM
    In progress
    April 06, 2022 at 5:50 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    April 06, 2022 at 5:36 AM
    Planned
    April 06, 2022 at 5:36 AM

    We will be running some database scripts that may slow down the system.

Dialer Not Rendering
  • Resolved
    Resolved

    An update to Myphoner was completed today which caused the dialer within the app to no longer render. We have rolled back the update in order to ensure full operation. The issue was prevalent for less than 1 full hour.

Mar 2022

App availability
  • Resolved
    Resolved

    All systems have been operational for more than 30 minutes after we increased resources. This incident is closed, but we will continue to monitor and pinpoint the threshold adjustments we need to make for improving our autoscaling.

  • Update
    Update

    We have just had to restart another web process. We are now adding more resources and continue to investigate and monitor the situation.

  • Monitoring
    Monitoring

    Operations are looking normal again We will continue to monitor the situation closely.

  • Identified
    Identified

    We have restarted a crashed web process and the app has begun to respond again. Still looking into the root cause of this incident.

  • Investigating
    Investigating

    We are currently looking into reported heavy load issues for the application.

Disconnected Calls - Causing no calls to connect
  • Resolved
    Resolved

    Our VoIP partner is experienced problems with their SIP server which is causing new calls not to be connected. Thus calls are failing with "call failed" error within the dialer. The issue was found and resolved, it lasted for less than 30 minutes. Apologies for any inconvenience caused.

Mar 2022 to May 2022

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