Myphoner - Calls not connecting – Incident details

On October 11 2023, Myphoner Voice experienced a downtime incident affecting call functionality for about 60 minutes due to an issue with some of our media switches across several regions. **Root Cause:** The problem originated from a central log service responsible for collecting network latency metrics from the media servers. The unresponsive state of this service led to the media server agents spawning additional instances, exhausting server memory resources, and necessitating a reboot. **Mitigation Measures:** We have conducted a thorough analysis and implemented necessary system adjustments to prevent such incidents in the future. Our actions are aimed at ensuring optimal media server operations and swift anomaly detection and rectification. We apologize to the customers affected and appreciate your understanding in situations like this. We are available to address any concerns or inquiries you may have regarding this incident. Thank you for your understanding. Best, Jeppe Liisberg Founder Myphoner

This incident has been resolved.

All systems are now operational and we are continuing to monitor the situation.

We are still seeing sporadic call failures and investigating.

All servers are now operational. We continue to monitor the situation.

We are still seeing some issues for our European and Australian customers. The root cause has been identified and we are working on restoring services now.

A fix has been implemented and we are monitoring the results.

Two of our servers processing VoIP have become unresponsive. We are rebooting and investigating the root cause.